What to Say When Insurance Calls After an Accident

Being in an accident is stressful enough.

And after it’s over, you’ll have to deal with insurance providers.

If you’re in an accident, you’ll likely get a call from the other party’s insurance provider. This often happens if the other party is at fault.

So, what should you do when they call? And what do you say?

You Don’t Have to Say Anything

When an insurance adjuster calls you, they’re looking for information. Specifically, they almost always want to learn something to minimize their client’s liability.

If you’ve retained an attorney, refer the adjuster to your counsel. While in some cases you’re required to talk with the adjuster, it’s best to have a lawyer to represent you in these situations. That way, the information shared can’t be used against you.

If you choose to answer some of their questions, they may ask if the call can be recorded. You don’t have to consent to a recording.

Remember to stick to the facts. Don’t offer your opinion or assume any responsibility for what happened in the accident.

Your Right to Fair Compensation

When the insurance company calls, they may try to make a settlement offer to wrap the claim up quickly. And when they do this, they’ll likely try to convince you that a lawyer isn’t necessary.

You don’t need to accept their first offer, and you’re always entitled to seek representation. An insurance company may use this to their advantage if you’re not represented.

If you’ve been in an accident, reach out to us for your free consultation. We’ll assess your case, offer our thoughts, and if you hire us, we’ll take the burden of dealing with insurance off your plate and work hard to get you the compensation you need.